Terms of service

1. Agreement

These Terms of Service ("Terms") are an agreement between you and Alignr ("we", "us") that governs your use of the Alignr website and app (the "Service"). By creating an account or using the Service you agree to these Terms and our Privacy Policy. If you use Alignr on behalf of an organization, you confirm you're authorized to accept these Terms for it.

2. Your account

• You must provide accurate information and keep your sign-in details secure. You're responsible for activity under your account.
• You must be at least 16 years old and able to form a binding contract.
• Each person needs their own account; don't share logins.
• Tell us promptly at hello@alignr.app if you suspect unauthorized use.

3. Workspaces, members and roles

The person who creates a workspace is its owner and can invite members, assign admin roles and manage billing. Owners and admins are responsible for who they invite and for the content in their workspace. A person can belong to one organization at a time.

4. Plans, seats and payment

• Alignr has a free plan and paid plans (currently Team, Business and Enterprise). Features and limits for each plan are shown on our pricing page and may change with notice.
• Paid plans are billed per seat on a recurring basis through our payment provider, LemonSqueezy, who acts as the seller of record. Your purchase is also subject to their terms.
• Subscriptions renew automatically until cancelled. You can cancel at any time; access continues until the end of the period you've paid for.
• Adding members increases your seat count and cost. If you're at your plan's seat limit you'll need to add seats before inviting more people.
• Unless the law requires otherwise or we state otherwise, fees already paid are non-refundable. Taxes are added where required.
• If a payment fails or a subscription ends, the workspace may be downgraded to the free plan; content above the free plan's limits stays stored but may become read-only until you upgrade or reduce it.

5. Your content

You keep all rights to the content you and your team put into Alignr (tickets, comments, files and so on). You give us a limited license to host, store, process and display it solely to provide and improve the Service for you. You're responsible for your content and for having the right to share it. We don't use your workspace content to train AI models.

6. Acceptable use

You agree not to:

• break the law or infringe anyone's rights;
• upload malware or content that is unlawful, harassing or abusive;
• attempt to access other organizations' data, probe or disrupt the Service, or bypass its limits or security;
• resell or provide the Service to third parties without our permission, or use it to build a competing product;
• send spam or misuse invitations and notifications.

7. Our service and changes

We work to keep Alignr available and secure, but it's provided on an ongoing basis with no guarantee of uninterrupted or error-free operation. We may add, change or remove features and will give reasonable notice of material changes that affect paid plans. Alignr and its software, design and branding are ours (or our licensors'); these Terms don't transfer any ownership to you.

8. Suspension and termination

You can stop using Alignr and delete your workspace at any time. We may suspend or end your access if you breach these Terms, put the Service or other users at risk, or don't pay. Where reasonable we'll tell you first. After termination you may ask to export your data; we'll delete it from live systems after a reasonable period unless the law requires us to keep it.

9. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. You're responsible for keeping your own backups of important information.

10. Limitation of liability

To the fullest extent permitted by law, Alignr won't be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that can't be limited by law.

11. Indemnity

You'll indemnify us against claims arising from your content or your breach of these Terms, to the extent permitted by law.

12. Changes to these Terms

We may update these Terms. We'll change the date above and, for material changes, notify you in the app or by email. Continuing to use the Service after the change means you accept the updated Terms.

13. General

These Terms are governed by the laws of the jurisdiction in which Alignr's operator is established, without regard to conflict-of-law rules, and disputes will be handled by the courts there unless the law requires otherwise. If any part of these Terms is unenforceable, the rest stays in effect. Our failure to enforce a right isn't a waiver of it. These Terms and the Privacy Policy are the entire agreement between us about the Service.

14. Contact

Questions about these Terms? Email hello@alignr.app.